3-Week Online Service Design Thinking Fundamentals Course

This interactive online course will equip you with the Design Thinking mindset, tools and skills to kick-start bold innovation. You will be working virtually on a human-centered challenge under live guidance of our skilled facilitators. With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work.

Key Benefits

• Focus on how to implement Design Thinking in your daily work;
• Live and personal guidance from our expert facilitators;
• Learn to empathize with your customers to improve your proposition and strategy;
• Develop your creative problem solving skills and mindset for innovation;
• Increase your confidence for remote & multi-disciplinary collaboration.
  
  

Our Approach

We strongly believe in learning-by-doing. The major part of this online course will consist of hands-on work on a generic challenge using the different Design Thinking tools. The tools we will be using throughout the course are key in Design Thinking and will teach you how to use empathy in designing new services for your end-user. You will work in co-creation in a small teams.

Program 3-Week Online Design Thinking Fundamentals Course (Certificate)

The course consists out of Modules, focusing on the 4 stages of Design Thinking: Discover, Define, Design, Deliver. Each week consists of interactive online classrooms sessions, followed by group work. 

Module 1: On boarding
1 week before we start the course you will enter the online environment and meet your facilitators and fellow participants. We find it very important that you feel comfortable, secure and motivated to work together for the upcoming weeks in this online learning journey.  

Module 2: Discover
We will kick off with an introduction to the Design Thinking principles, tools and best practices. Then we will dive into the challenge using tools such as Design Research, Stakeholder Map, Mind Map and Affinity Map. We will wrap up the Discovery Phase by creating strong Personas.

Module 3: Define
This phase is dedicated to finding interesting opportunity areas: understanding frustrations to find problems that are worth solving. Using the Customer Journey Map we can identify impactful moments within the decision-making process. With that knowledge we can proceed to reframe the challenge into a Problem Statement.

Module 4: Develop
Now that we have a good understanding of the problem area, it’s time to develop new solutions. Ideation! We will work with several ‘divergent thinking’ tools and cluster these ideas in an Idea Priority Map. The following step will be to prototype these ideas using Service Scenarios and Artefacts.

Module 5: Deliver
The final week we will focus on testing the prototypes and improving the concept. This iterative process will be concluded by making a strong pitch. We conclude our classroom sessions with time to reflect and develop your personal implementation plan. 

Certificate
After completing the 5-Week program and assignments you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use. A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.

Participant Profile

• Teams from different industries who want to lead innovation;
• Individuals e.g. HR, IT, Marketing looking for new tools to structure innovation and collaboration;
• Professionals who want to stretch their creative problem solving skills;
  
  

Facilitator and Coaches

You will be guided through the Online Course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks to guide you on this online learning journey how to implement it within your working environment.