3-Week Online Service Design Thinking Fundamentals Course
Startdata en plaatsen
computer Online: Zoom 8 mei. 2025 tot 26 mei. 2025Toon rooster event 8 mei 2025, 09:30-12:00, Zoom event 13 mei 2025, 09:30-12:00, Zoom event 15 mei 2025, 09:30-12:00, Zoom event 20 mei 2025, 09:30-12:00, Zoom event 22 mei 2025, 09:30-12:00, Zoom event 27 mei 2025, 09:30-12:00, Zoom |
computer Online: Zoom 2 sep. 2025 tot 18 sep. 2025Toon rooster event 2 september 2025, 09:30-12:00, Zoom event 4 september 2025, 09:30-12:00, Zoom event 9 september 2025, 09:30-12:00, Zoom event 11 september 2025, 09:30-12:00, Zoom event 16 september 2025, 09:30-12:00, Zoom event 18 september 2025, 09:30-12:00, Zoom |
computer Online: Zoom 17 nov. 2025 tot 3 dec. 2025Toon rooster event 17 november 2025, 09:30-12:00, Zoom event 19 november 2025, 09:30-12:00, Zoom event 24 november 2025, 09:30-12:00, Zoom event 26 november 2025, 09:30-12:00, Zoom event 1 december 2025, 09:30-12:00, Zoom event 3 december 2025, 09:30-12:00, Zoom |
Beschrijving
This interactive online course will equip you with the Design Thinking mindset, tools and skills to kick-start bold innovation. You will be working virtually on a human-centered challenge under live guidance of our skilled facilitators. With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work.
Key Benefits
- Focus on how to implement Design Thinking in your daily work;
- Live and personal guidance from our expert facilitators;
- Learn to empathize with your customers to improve your proposition and strategy;
- Develop your creative problem solving skills and mindset for innovation…
Veelgestelde vragen
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This interactive online course will equip
you with the Design Thinking mindset, tools and skills to
kick-start bold innovation. You will be working virtually on a
human-centered challenge under live guidance of our skilled
facilitators. With a combination of live classroom sessions, group
assignments and homework you will gain practical knowledge and
experience to apply Design Thinking in your daily work.
Key Benefits
- Focus on how to implement Design Thinking in your daily work;
- Live and personal guidance from our expert facilitators;
- Learn to empathize with your customers to improve your proposition and strategy;
- Develop your creative problem solving skills and mindset for innovation;
- Increase your confidence for remote & multi-disciplinary
collaboration.
Our Approach
We strongly believe in learning-by-doing. The
major part of this online course will consist of hands-on work on a
generic challenge using the different Design Thinking
tools. The tools we will be using throughout the course are
key in Design Thinking and will teach you how to
use empathy in designing new services for your
end-user. You will work in co-creation in a
small teams.
Program 3-Week Online Design Thinking Fundamentals Course (Certificate)
The course consists out of Modules, focusing on the 4 stages of Design Thinking: Discover, Define, Design, Deliver. Each week consists of interactive online classrooms sessions, followed by group work.
Module 1: On boarding
1 week before we start the course you will enter the online
environment and meet your facilitators and fellow participants. We
find it very important that you feel comfortable, secure and
motivated to work together for the upcoming weeks in this online
learning journey.
Module 2: Discover
We will kick off with an introduction to the Design Thinking
principles, tools and best practices. Then we will dive into the
challenge using tools such as Design Research, Stakeholder
Map, Mind Map and Affinity Map. We will
wrap up the Discovery Phase by creating
strong Personas.
Module 3: Define
This phase is dedicated to finding
interesting opportunity areas: understanding frustrations to find
problems that are worth solving. Using the Customer
Journey Map we can identify impactful moments within the
decision-making process. With that knowledge we can proceed to
reframe the challenge into a Problem Statement.
Module 4: Develop
Now that we have a good
understanding of the problem area, it’s time to develop new
solutions. Ideation! We will work with several ‘divergent thinking’
tools and cluster these ideas in an Idea Priority
Map. The following step will be to prototype these ideas
using Service
Scenarios and Artefacts.
Module 5: Deliver
The final week we will focus on
testing the prototypes and improving
the concept. This iterative process will be concluded
by making a strong pitch. We conclude our classroom
sessions with time to reflect and develop
your personal implementation
plan.
Certificate
After completing the 5-Week program and assignments you can
celebrate your achievement of becoming a true Design
Thinker. All tools and materials will be available after the
course for personal use. A certificate from
DesignThinkers Academy is awarded to participants
who successfully complete the course.
Participant Profile
- Teams from different industries who want to lead innovation;
- Individuals e.g. HR, IT, Marketing looking for new tools to structure innovation and collaboration;
- Professionals who want to stretch their creative problem
solving skills;
Facilitator and Coaches
You will be guided through the Online Course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks to guide you on this online learning journey how to implement it within your working environment.
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