2-Day Service Design Thinking Facilitation Course

Learn how to facilitate workshops following the Design Thinking principles for mixed audiences. In this 2-day high energy course for Design Thinking practitioners you learn how to guide people in a Design Thinking session.

This ‘Learning by Doing’ experience in a 2-day workshop setting is followed by a Personal Coaching session. This way you learn best how to facilitate Design Thinking workshop sessions in your job.

Background information
Facilitation is key in running successful Design Thinking workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating a space and an environment where people feel confident and can be creative is the key responsibility of the facilitator.

We strongly believe in ‘Learning by Doing’, so the Facilitation Training will be a high energy and hands-on event. You’ll be challenged to work in small teams working on all the different aspects of facilitating workshops. You will be using Design Thinking tools (like Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus however will be on your personal facilitation skills of designing and facilitating Design Thinking workshops and not on the tools. To be honest, you know these tools already, don’t you?

Personal Coaching Sessie
It is crucial to start putting what you learn in the course into practice on a short notice. Before entering the training, you are asked to think about your first opportunity to facilitate a session in your organisation. During the course you will work on preparing this facilitation opportunity with the help of the trainers and your peers in the training.
The Coaching Session offers you one-on-one time with one of the trainers to discuss any challenges you experience regarding your on the job Facilitation Opportunity.

Global outline
The activities during the 2-day course are a balanced mix of theory and practice. Below you find a global outline of the topics that will be addressed during the course:

Prep-call

A week before the course, you will be invited to join a preparation call to freshen up your knowledge of Design Thinking;

Day 01
Facility Skill Assessment, Workshop Types, Core Design Thinking Workshop Flow, Problem Statement Definition & Art of Facilitation, Agenda & Workshop Design;

Day 02
Energy Management, Facilitation Team Management, Facilitating an actual Design Thinking workshop, Feedback on Facilitation Skills.