Customer-Oriented Communication

Auteur:
Lieven Buyse
Aantal pagina's:
Formaat:
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Opleiderscore: starstarstarstarstar_border 8,5 Expert Academy heeft een gemiddelde beoordeling van 8,5 (uit 3 ervaringen)

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Beschrijving

Groeien door inzicht

Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of  my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.

The following issues are addressed in this course:

  • How do I behave towards clients?
  • How do I reconcile the requirements of my clients with the requirements of the company?

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Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Schrijven, Academisch schrijven, Introvert / Introversie, Leiderschap en Strategisch management.

Groeien door inzicht

Customer oriented communication is important for a company's image. Satisfied clients are also loyal clients and ensure a bigger turnover. But: how do I reconcile the desires of  my clients with the goals of my company? Are you capable of giving a sense of satisfaction to a client, even if you were not able to help him? And how do you react to clients lodging a complaint or becoming aggressive? This active workshop will make sure that your clients will feel satisfied in a permanent way, even in a challenging market.

The following issues are addressed in this course:

  • How do I behave towards clients?
  • How do I reconcile the requirements of my clients with the requirements of the company?
  • How to deal with annoying questions or difficult situations?
  • What are the skills required to act in a more client-oriented way?
  • Which techniques should I use for client conversations?
  • How do I create a win-win situation at each and every client contact?
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    Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.