ServiceNow Customer Service Management (CSM) Fundamentals
- Tijdsduur
ServiceNow Customer Service Management (CSM) Fundamentals
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Startdata en plaatsen
Beschrijving
Master the setup, configuration and usage of the ServiceNow CSM application
Description
In this 2 day interactive course attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application. A combination of lecture, group discussions, and lab work will be used during the training.
You will…
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- Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture
- Configure Accounts, Contracts, Entitlements, Assets, Account Relationsh…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Master the setup, configuration and usage of the ServiceNow CSM application
Description
In this 2 day interactive course attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application. A combination of lecture, group discussions, and lab work will be used during the training.
You will…
-
- Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture
- Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels
- Configure the Case form, service level agreements (SLAs), and routing and assignment rules
- Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management
- Explore Mobile Features related to Customer Service Management
Who should attend
This course is designed for functional administrators who plan to configure and administer the Customer Service Management application.
Prerequisites
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• ServiceNow System Administration
Training details
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- Two consecutive days (9.00 AM till 17.00 PM)
- Location: Rijswijk, The Netherlands
- Cost: € 1200,00 (ex. VAT)
- Including: lunch / training materials (English)
- Bring your own laptop
- Excluding: exam (no exam available for this course)
- Cancellation and rescheduling policies apply
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.