ITIL® 4 Specialist: High Velocity IT + examen [ITIL4HVIT]
Startdata en plaatsen
computer Online: VIRTUAL TRAINING CENTER 29 apr. 2024 tot 1 mei. 2024check_circle Startgarantie Toon roosterevent 29 april 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226872.1 event 30 april 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226872.2 event 1 mei 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226872.3 |
placeNieuwegein (Iepenhoeve 5) 10 jun. 2024 tot 12 jun. 2024Toon rooster event 10 juni 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226873.1 event 11 juni 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226873.2 event 12 juni 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226873.3 |
computer Online: VIRTUAL TRAINING CENTRE 10 jun. 2024 tot 12 jun. 2024Toon rooster event 10 juni 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226873V.1 event 11 juni 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226873V.2 event 12 juni 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226873V.3 |
computer Online: VIRTUAL TRAINING CENTER 22 jul. 2024 tot 24 jul. 2024Toon rooster event 22 juli 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226874.1 event 23 juli 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226874.2 event 24 juli 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226874.3 |
placeNieuwegein (Iepenhoeve 5) 9 sep. 2024 tot 11 sep. 2024Toon rooster event 9 september 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226875.1 event 10 september 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226875.2 event 11 september 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226875.3 |
computer Online: VIRTUAL TRAINING CENTRE 9 sep. 2024 tot 11 sep. 2024Toon rooster event 9 september 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226875V.1 event 10 september 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226875V.2 event 11 september 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226875V.3 |
computer Online: VIRTUAL TRAINING CENTER 14 okt. 2024 tot 16 okt. 2024Toon rooster event 14 oktober 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226876.1 event 15 oktober 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226876.2 event 16 oktober 2024, 10:30-18:00, VIRTUAL TRAINING CENTER, NL226876.3 |
placeNieuwegein (Iepenhoeve 5) 25 nov. 2024 tot 27 nov. 2024Toon rooster event 25 november 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226877.1 event 26 november 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226877.2 event 27 november 2024, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL226877.3 |
computer Online: VIRTUAL TRAINING CENTRE 25 nov. 2024 tot 27 nov. 2024Toon rooster event 25 november 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226877V.1 event 26 november 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226877V.2 event 27 november 2024, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL226877V.3 |
computer Online: VIRTUAL TRAINING CENTER 20 jan. 2025 tot 22 jan. 2025Toon rooster event 20 januari 2025, 10:30-18:00, VIRTUAL TRAINING CENTER, NL232590.1 event 21 januari 2025, 10:30-18:00, VIRTUAL TRAINING CENTER, NL232590.2 event 22 januari 2025, 10:30-18:00, VIRTUAL TRAINING CENTER, NL232590.3 |
Beschrijving
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
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Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
Deze 3-daagse ITIL® 4 Specialist: High Velocity IT (HVIT) training geeft inzicht in de manieren waarop digitale organisaties en digitale operating modellen functioneren in high velocity omgevingen, gericht op snelle levering van producten & diensten om maximale waarde te verkrijgen. De kwalificatie geeft de kandidaat inzicht in werkwijzen zoals Agile en Lean, en technische werkwijzen en technologieën zoals Cloud, Automatisering en Automatisch Testen. De cursus is gebaseerd op het ITIL 4 best practice service value system dat is opgenomen in de nieuwste 2019 richtlijnen.
This 3-day ITIL® 4 Specialist: High Velocity IT course provides an understanding of the ways in which digit…
Veelgestelde vragen
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Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
Deze 3-daagse ITIL® 4 Specialist: High Velocity IT (HVIT) training geeft inzicht in de manieren waarop digitale organisaties en digitale operating modellen functioneren in high velocity omgevingen, gericht op snelle levering van producten & diensten om maximale waarde te verkrijgen. De kwalificatie geeft de kandidaat inzicht in werkwijzen zoals Agile en Lean, en technische werkwijzen en technologieën zoals Cloud, Automatisering en Automatisch Testen. De cursus is gebaseerd op het ITIL 4 best practice service value system dat is opgenomen in de nieuwste 2019 richtlijnen.
This 3-day ITIL® 4 Specialist: High Velocity IT course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focussing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
OBJECTIVES
The course will help students to understand: -
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Know how to contribute to achieving value with digital products
AUDIENCE
- Individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
CERTIFICATION
Examination:
90 minutes, 40 multiple-choice questions. Pass mark 28/40 – 70%
CONTENT
- Understand the following terms:
- Digital organization
- High velocity IT
- Digital transformation
- IT transformation
- Digital products
- Digital technology
- Understand when the transformation to high velocity IT is desirable and feasible
- The five objectives associated with digital products – to
achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development - quick realization and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interaction between service provider and consumer
- Assured conformance - to governance, risk and compliance (GRC) requirements
- Understand how high velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
- Understand the following concepts:
- Ethics
- Safety culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Know how to use the following principles, models and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- to contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Commit to performance
- Deal with uncertainty
- Improve by being inquisitive
- Know how the service provider ensures valuable investments are achieved
- Know how to use the following practices to contribute to
achieving valuable investments:
- Portfolio management
- Relationship management
- Know how the service provider ensures fast deployment is achieved
- Know how to use the following practices to contribute to
achieving fast deployment:
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Know how the service provider ensures resilient operations are achieved
- Know how to use the following practices to contribute to
achieving resilient operations:
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Know how the service provider ensures co-created value is achieved
- Know how to use the following practices to contribute to
achieving co-created value with:
- Relationship management
- Service design
- Service desk
- Know how the service provider ensures assured conformance is achieved
- Know how to use the following practices to contribute to
achieving assured conformance:
- Information security management
- Risk management
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Deel je ervaring
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