Complaints handling (online course)
- Type product
Complaints handling (online course)
Opleiderscore:
Beschrijving
Leer- en kennisplatform Zivier - Het eerste medewerker ontwikkelingsplatform met alle functionaliteiten, die het werken aan kennis en kennisdeling makkelijk maken.
De kwalitatieve online cursussen worden samengesteld door onderwijskundigen en experts in hun kennisgebied.
A complaint is a unique opportunity to show how good you are. The art of listening, the art of suffering and of course that of a solution-oriented approach determine whether you give substance to complaints handling in the right way. The value of your organization increases the better the complaints handling process. A properly resolved complaint is the best customer loyalty.
You will be introduced to the most common pitfalls and the four steps in communication to carefully resolve a complaint. In addition, you will receive many recommendations to make your complaint handling even more successful by telephone and face-to-face. This theory is also used in preparation for the practical traini…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Leer- en kennisplatform Zivier - Het eerste medewerker ontwikkelingsplatform met alle functionaliteiten, die het werken aan kennis en kennisdeling makkelijk maken.
De kwalitatieve online cursussen worden samengesteld door onderwijskundigen en experts in hun kennisgebied.
A complaint is a unique opportunity to show how good you are. The art of listening, the art of suffering and of course that of a solution-oriented approach determine whether you give substance to complaints handling in the right way. The value of your organization increases the better the complaints handling process. A properly resolved complaint is the best customer loyalty.
You will be introduced to the most common pitfalls and the four steps in communication to carefully resolve a complaint. In addition, you will receive many recommendations to make your complaint handling even more successful by telephone and face-to-face. This theory is also used in preparation for the practical training 'Complaints handling' by Mofundus B.V.
For whom:
This online course is particularly suitable for employees who are in direct contact with (internal) customers. From telephone helpdesk to customer service!
Results
The following results are achieved:
* You recognize different (telephone) behavior.
* You know how to manage your own tension.
* You give customers confidence again and resolve the
complaint.
* You specify the complaint and return it to the organization.
* You ask the right questions and take the right notes.
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.