ITIL Foundation English including Exam
- Tijdsduur
ITIL Foundation English including Exam
Startdata en plaatsen
QRP Nederland biedt haar producten standaard aan in de volgende regio's: Amsterdam, Eindhoven, Utrecht
Beschrijving
QRP is gespecialiseerd in het ondersteunen van organisaties en professionals bij het ontwikkelen van vaardigheden van Best Practices, door training en certificering op het gebied van Best Practice Management methodes.Wij ondersteunen je tijdens je loopbaan door middel van e-learning, virtuele en klassikale trainingen in Project Management, Agile, Programme-, Portfolio-, PMO- en IT Servie Management. Wij bieden de volgende certificeringen: ITIL, DevOps, PRINCE2, PRINCE2 Agile, MSP,MoP en P3O.
The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.
The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL 4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.
The course is updated to the version 4 of the ITIL framework.
Following the completion of the course participants should be able to:
- Understand the key concepts of Service Management
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service manageme…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
QRP is gespecialiseerd in het ondersteunen van organisaties en professionals bij het ontwikkelen van vaardigheden van Best Practices, door training en certificering op het gebied van Best Practice Management methodes.Wij ondersteunen je tijdens je loopbaan door middel van e-learning, virtuele en klassikale trainingen in Project Management, Agile, Programme-, Portfolio-, PMO- en IT Servie Management. Wij bieden de volgende certificeringen: ITIL, DevOps, PRINCE2, PRINCE2 Agile, MSP,MoP en P3O.
The ITIL® Foundation course is designed for people who require a
basic level of ITIL understanding.
The training introduces participants to the management of modern
IT-enabled services and provides them with an understanding of the
common language and key concepts.
The ITIL 4 Foundation course shows participants how they can
improve their work and the work of their organisation thanks to the
ITIL 4 guidance.
The course is updated to the version 4 of the ITIL framework.
Following the completion of the course participants should be
able to:
- Understand the key concepts of Service Management
- Understand how the ITIL guiding principles can help an
organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL Service Value
System
- Understand the activities of the Service Value Chain, and how
they interconnect
- Know the purpose and terms of the 15 ITIL practices
- Understand 7 ITIL practices
- Pass the ITIL Foundation exam
Exam:
- 1 hour (75 minutes for non-native speakers)
- 40 questions
- Objective Test Questions
- 65% pass mark
- Closed book
Upon successful completion of the exam and following confirmation
of the results, the participants will receive a unique, secure and
auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the
further ITIL 4 modules which require candidates’ ability to apply
the ITIL framework key concepts in a working environment
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.