ITIL® 4 Strategist Direct, Plan & Improve Self-Study Package

Algemene omschrijving

This e-learning contains the course materials and a practice exam.

This e-learning equips you with practical skills to create a learning and improving IT organization with strategic direction, focusing on continual improvement, measurement, reporting, and organizational change management.

Doelgroep

Target audience: IT service management professionals, particularly managers at all levels and anyone involved in continuous service improvement.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Scope and principles of direction and planning.
• Governance, Risk, and Compliance integration.
• Continual improvement principles and methods.
• Communication and organizational change management.
• Measurement and reporting in direction, planning, and improvement.

Exam Information:

• Duration: 90 minutes.
• Format: Multiple-choice.
• Pass Mark: 70%.

Voorkennis

Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.

Onderwerpen

• Module 1: Introduction to ITIL® 4 Direct, Plan, and Improve.
• Module 2: Key Concepts for Direction, Planning, and Improvement.
• Module 3: Understanding Scope and Control.
• Module 4: Governance, Risk, and Compliance.
• Module 5: Methods of Continual Improvement.
• Module 6: Measuring and Reporting.
• Module 7: Communication and Organisational Change Management.
• Module 8: Practice Exam.