ITIL® 4 Practitioner: Change Enablement E-Learning with Exam [E-ITIL4P-PIC-CE-GEL]

OVERVIEW

The ITIL 4 Practitioner: Change Enablement course provides best practice guidance on how to maximize the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.

This course is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Change Enablement practice in their everyday work.

Partner Statement

The ITIL® 4 Practitioner: Change Enablement course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

OBJECTIVES

What will you learn by taking this course?

ITIL 4 Practitioner: Change Enablement enables professionals to:

• Key concepts of the Change Enablement Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model

Why should you take this course?

ITIL 4 Practitioner: Change Enablement offers professionals the opportunity to:

• Gain a deeper understanding of the Change Enablement Management Practice
• Enhance career prospects by obtaining a recognised ITIL 4 Practitioner certification
• Improve the integration and performance of key IT service management practices within your organisation
• Learn how to apply automation, tooling, and best practices to optimise service delivery
• Build a strong foundation for future career advancement with in depth knowledge of a key ITIL Practice
• Access comprehensive study materials, practice exams, and real-world case studies for effective learning and exam preparation.
• The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
• We offer each student a FREE exam voucher (T&Cs apply)
• This ITIL 4 Practitioner: Change Enablement course is accredited by PeopleCert

CONTENT

Module 0: Welcome to ITIL 4 Change Enablement Practice

Duration: 55m

Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

Module 1: Key concepts

Duration: 1h

Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.

Module 2: Processes, value streams and people

Duration: 1h

Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimization and change lifecycle management. It describes the inputs, outputs and key activities of both processes.

The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organization’s value streams.

We finish by describing the three key roles involved in the practice and how to position the change enablement practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.

We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.

The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.

Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.

The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Change Enablement Practice wrap-up

Duration: 5m

Module 5 provides information on booking the exam and other courses of interest.